At Isadora Collection, we want you to be completely satisfied with your purchase. If for any reason you are not, we offer a straightforward return and refund policy to ensure your shopping experience remains exceptional.

Eligibility for Returns

To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. You must also provide proof of purchase, such as your order confirmation email or receipt.

Items Not Eligible for Return

The following items are not eligible for return:

1. Custom-made or personalized jewellery.

2. Items purchased on sale or as part of a promotional offer.

3. Gift cards and vouchers.

4. Items that show signs of wear, damage, or alterations not caused by Isadora Collection.

Return Process

To initiate a return, please follow these steps:

1. Provide your order number, a description of the item(s) you wish to return, and the reason for the return.

2. Once your return request is approved, you will receive instructions on how and where to send your item(s).

Please note that customers are responsible for the shipping costs associated with returning an item unless the return is due to an error on our part or a defective item.

Return Process

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original method of payment within 7-10 business days.

Exchanges

If you wish to exchange an item, please contact us at [email protected]. Exchanges are subject to stock availability, and additional shipping charges may apply.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 7 days of delivery at [email protected]. Provide a description of the issue along with photographic evidence. We will arrange for a replacement or refund at no additional cost to you.

Contact Information

For any privacy-specific concerns or requests, please contact us at [email protected].